Jan 25, 2024
Crafty Response
2yHey! Thank you so much for sharing your feedback with us. Since you’re a current employee, I’m excited to offer some solutions and additional context that will hopefully help.
Thinking about the role of a Food & Beverage Coordinator, it’s possible this particular position might be in misalignment with what you are looking for in your career. It sounds like you enjoy working at Crafty, but being on-site at a client’s office 5-days per week is difficult and isolating. For some, this role allows them autonomy, the ability to be on their feet, not be bogged down by meetings, or tied to a computer all day. The trade-off is there is a good amount of independence and alone time. That might not work for some people. At Crafty, we invest in people, not positions so if you love our culture and our mission but are not feeling great about your daily responsibilities, I would encourage you to chat with your manager about your career path. It might even mean exploring what else is available in the Craftyverse.
I am sorry to hear about experiencing frustration from clients - it can be painful from our side. Customer-facing roles come with having to build and manage relationships; however, if this is a continuous problem, we encourage you to elevate the issue to your manager or the People Team. We will always prioritize our team members’ safety, both physically and emotionally. If you are experiencing abusive behavior at work from anyone, please escalate this to the People Team right away.
You mentioned that compensation is not offered when receiving a promotion, which is by no means how Crafty operates. I’d love to hear more about this if you’re comfortable reaching out, as that would be extremely unusual. You can also raise this directly with the People Team for more clarity on the specific situation you are referring to.
Thank you again for your candid feedback. We are glad we have you on the team and hope that this response helped clarify things a bit.
Nate (nate@craftydelivers.com)