Disaster Meets Chaos - Customer Service Representative Cyberactive Employee Review

Worked here for nearly a year. Never once had a problem. Got work from remote boss, but had his boss in my office. Both were great to work with, gave great advice on projects, never took their own problems out on employees like most managers I've worked under. I simply got the work, always had someone patient to turn to with questions, and got plenty of positive reinforcement when things went well.

Work was a little boring at times.

The job title will look good on a future resume.

My position was technically under the family office, and referenced me being an employee of Epione Beverly Hills but the majority of my tasks were in direct support of the CyberActive entities: I have never experienced such severe mistreatment from management before in my professional career. The title of Personal Assistant became an all encompassing title, making the three in house assistants directly responsible for website management, marketing materials, IT, social media, and government certifications on top of the typical assistant tasks involving the household and family. There has not been a single assistant within the household who has managed to stay in their position for over a year. Despite the level of responsibility placed on the assistants information such as passwords, names and positions of other employees, and standard protocols are never reviewed formally and are expected to be learned on the spot. Additionally there is a small team of overseas workers who act as the primary point of contact for timecard management and password access. I cannot stress enough how heavily protected the overseas team is by the owner despite numerous mistakes on their end that lead to verbal harassment of the in house employees from the owner. The most egregious instance where a timecard was not corrected by the overseas employee before the paycheck was cut led to an hour of full blown yelling from the owner to the employee in question, despite the employee having no power to adjust the timecard themselves and the employee having proof of confirmation from the overseas team that the error was meant to be adjusted. There are no health benefits/coverage. No 401ks. 30 minutes of an unpaid lunch break, and no lunch provided, despite the owner openly eating at the desk in front of the assistants. Work is slated to start at 10am, but that does not stop the owner from messaging employees as early as 5am with a list of grievances from their previous shift. These grievances can range from anything like an amazon delivery being opened by the house staff and left in the laundry room to accusations of incredibly high value items around the house being 'misplaced'. At this point I have had several people recommend I look into legal protections or the CA state law regarding VQ440 for unemployment payments due to an untenable situation. I cannot advise people strongly enough to avoid working for the family.