Typical corpo world - Service Desk Analyst DHL Employee Review

3.0
Feb 22, 2019
Recommend
CEO approval
Business Outlook

Pros

* if you're lazy it doesn't matter, you'll never get fired (I see it rather as cons, though) * close to OC Chodov * nice benefits (MultiSport, Sodexo, language courses etc.) * a lot of internal positions * easy to get an entry level job

Cons

* you'll watch every day "wanna be managers" showing off around and bragging how busy they are with their meetings, when in reality doing nothing (example, it's totally normal thing to ignore people's emails even if there's a question directed to you) * lethargy, many people non-motivated and utterly lazy doing absolutely nothing * salaries are very miserable, especially if you speak some language that's more wanted on the market (German or Swedish, let's say) * useless processes and rituals that don't make sense at all (example, there was a global event of a special ritual "GAMBA walk", what's basically an event when a manager comes and sits next to employee and watches what she/he does and tries to understand problems that people are facing. shouldn't that every normal manager do?!) * everything is extremely slow and bureaucratic, it takes months for a project just to start * rigid security rules - example you cannot install even proofing tools on your PC, you have to raise a ticket and wait 2 days for installation that lasts 5 seconds * huge open-space with too many people on phone surrounded by gray walls and curtains * inconsistency of management's promises * gotta be a follower, no space for critical thinking, creativity nor thinking out of the box

Explore other reviews about DHL

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

good job friendly people easy money

Cons

weirdo old men bothering you but that’s about it

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DHL Response
2d
Hello, We look forward to your 5-star rating. Thanks a lot for this. We’re glad that you found the job enjoyable, with friendly coworkers and a positive day-to-day experience. At the same time, we’re concerned to read your comment about uncomfortable interactions. Everyone should feel safe and respected at work, and situations like the one you described are not acceptable. We strongly encourage employees to report any inappropriate behavior so it can be addressed. At DHL, creating a safe and respectful working environment is a top priority. We truly appreciate you being open about both the positives and the challenges. Your feedback helps us improve. Wishing you all the best moving forward, Your DHL Team
2.0
Apr 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, peers and 4 ten hour shifts

Cons

Human Resources and Upper Management

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DHL Response
1mo
Hello, Thank you for taking the time to share such detailed feedback about your experience at our Orlando site. We’re glad to read that you valued the salary, the 4x10 shift structure, and especially the relationships with your peers. At the same time, we regret the challenges you described related to senior management behavior, HR involvement, and consistency in people practices. A respectful, professional work environment where policies are applied fairly and leaders act with accountability is fundamental to our culture, and it’s clear there are areas where continued improvement is needed. To clarify, participation in company supported charitable or donation initiatives is strictly voluntary. Employees are not expected or required to contribute, and any perception of pressure is not aligned with our policies or expectations. If these initiatives were experienced differently, we would take that feedback seriously and see it as an opportunity to reflect on how our communications and practices are perceived. While we are sorry to learn that the overall culture did not meet your expectations, we appreciate you clearly outlining your concerns. Feedback like this plays an important role in ongoing reflection and improvement. Thank you for the contributions you made during your time with DHL. We wish you all the best moving forward. Best regards, Your DHL Team
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