Corporate Out of Touch - Store Manager DSW Employee Review

1.0
Jun 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Good wages and benefits for managers. Good products with few customer complaints. Liberal return policy to help provide good customer service. Beautifully designed new stores with lots of inventory.

Cons

Corporate representative visits to the stores are a terror. All managers within each region communicate furiously trying to assist each other in preparing for each corporate visit. Corporate personnel have a degrading and demoralizing effect on you and your assistants. Corporate representatives often say "Treat it as if it were your own store", but of course you cannot implement any strategy of your own without facing extreme criticism. Corporate expectations regarding labor hours per task are completely without reason. There is no operations manual, and policies change constantly.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Discounts while working for them.

Cons

Lack of hours during the week.

1.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great employee discounts on shoes online and in-store. Flexible work hours, depending on the manager or CEL, scheduled on a working shift.

Cons

Abusive store practices with work loads, tools used, work areas assigned to, and a consistent contempt for customers, their health, safety and peace of mind while they are shopping.

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