DSW Reviews | Glassdoor

DSW Reviews

Updated October 18, 2017
1,599 reviews

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3.3
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Roger Rawlins
206 Ratings

1,599 Employee Reviews

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Pros
Cons
  • Having to push enrollment into our rewards program to customers (in 127 reviews)

  • Upper management and store management seem cliquey with their almost all female staff (in 65 reviews)

More Pros and Cons

  1. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good hours, good about lunch breaks

    Cons

    Management was not that great


  2. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DSW part-time

    Pros

    good people to work with, easy fun job most the time but you can have rush hours

    Cons

    not much opportunity to move up in the company

    Advice to Management

    help associates get opportunities to move up

  3. "Fast pace company that is always changing to improve sales for the shoelovers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Supervisor
    Current Employee - Sales Supervisor
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at DSW part-time (More than a year)

    Pros

    Get to travel.
    Easy job.
    Small store.
    Friendly customers. Mostly older.
    Great discount. 30%. Also get to be part of their rewards. So you get coupons to shop.

    Cons

    Having to clean the store. Do bathrooms. Sometimes associates will flake out. The turn over during peak is crazy high. Expect to get lots of hours!

    Advice to Management

    Communicate better.


  4. "Sales assoicate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW part-time

    Pros

    Flexible, part-time, large crop if have to move to another state

    Cons

    Sales, not many hours offered, few full time positions


  5. "Does not give you hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Bloomfield, MI
    Former Employee - Sales Associate in West Bloomfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DSW part-time (More than a year)

    Pros

    Fun atmosphere
    Co-workers
    Great discounts
    Able to view schedule online and switch with coworkers

    Cons

    Does not give hours, hires a bunch of people and will give them 4 hour a week, even when they ask for more hours and they are short

    Advice to Management

    Work more willingly with employees for better experience for both the customers and the employees themselves


  6. Helpful (2)

    "Shoe picker upper, that was me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DSW part-time

    Pros

    Discount is fantastic and you aren't required to approach customers which many get annoyed by. However, you are present and available to those that need help.

    Cons

    If you aren't cashiering, the day can move really slowly with you picking up box after box of shoes tried in. In addition to collecting all the lose tissue paper and shoe inserts.

    Advice to Management

    Rotate roles more and give more people the opportunity to try different roles. Personally I was hired on for a management position, being the only reason I took the job. When weeks turned to months of my interim period, I was told they decided to transfer another employee.


  7. Helpful (1)

    "Flexible Schedule, Poor Coverage"

    StarStarStarStarStar
    Former Employee - Sales Associate in Novi, MI
    Former Employee - Sales Associate in Novi, MI

    I worked at DSW (More than a year)

    Pros

    Decent discount, generally flexible with scheduling

    Cons

    Never enough associates scheduled to maintain store effectively (closing associates may be expected to stay hours after closing to recover floor due to lack of coverage), little training or assistance in gaining product knowledge

  8. "Nice people, busy environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lenexa, KS
    Former Employee - Sales Associate in Lenexa, KS
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at DSW part-time

    Pros

    The managers are nice, you develop a lot of people skills

    Cons

    $9am hour. I worked there for 7 months and never got a raise.


  9. Helpful (3)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Sugar Land, TX
    Former Employee - Store Manager in Sugar Land, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DSW full-time (More than 3 years)

    Pros

    I loved my store team! They worked so hard for me. I also appreciate some of the higher ups that truly affect positive change. Those are the ones that inspired me!

    Cons

    Working for a supervisor that spend more time discussing their personal life than spending time training and developing. They were not a person that allowed others to have an opinion other than their own. The supervisor creates gossip as she talks about each manager behind their backs. Which causes division among the district. Houston will continue to bleed out under her watch. You have to invest in your teams to grow it, and she fails to do that. I would recommend reading emotional intelligence to assist with all those thing she "doesn't" do. Encouragement should be fun, not a chore. Thank you for all the back stabbing, gossip, and sabatoge you did! That was the best thing to happen to me! You lost a loyal, hardworking, honest, results driven manager!You were right I will be okay, and in your heart you know how dirty you were. Who gets a corrective on their vacation, and then you change the date to suite your agenda! (The second one). I wish DSW the best. Although one person is the issue DSW is a great company, and I will still be a shoelover. Houston numbers have yet to improve! Lastly, please stop laughing at your own jokes, it's so annoying.

    Advice to Management

    Take a close look at how the district is ran. How much time is invested into all these new managers? A touch base is fine, but this district needs someone to show them until they have it. People struggle, and won't say anything because of lack of support. Everyone knows your busy, you have 14 stores, read P&P or you have a P35. The managers just want support. Please advise that personal things such as your husband wanting a pool when they relocated doesn't make DSW a dime. That is that idle time that was discuss on the conference call! Just continue to watch is all I'm asking. My peers deserve better, Houston deserves better!! Good luck! I have had to many great moments at DSW to be bitter, and so many people INSPIRED me, so for that thank you!


  10. "Ok for a part time"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DSW part-time

    Pros

    The best Pro was the discount

    Cons

    Not being sure if you're going to be kept. Was hired as a temp


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