DSW Reviews

Updated Jun 18, 2021

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Found 2,775 of over 3K reviews

3.5
64%
Recommend to a Friend
78%
Approve of CEO
DSW Chief Executive Officer Roger Rawlins (no image)
Roger Rawlins
546 Ratings
Pros
  • "Decent employee discount, kind managers(in 194 reviews)

  • "Discount- great discount went I first started but they change the stipulations to what we could use it on(in 152 reviews)

  • Cons
  • "Too much emphasis placed on tricking customers into the rewards program even if they didn’t want to be(in 166 reviews)

  • "upper management can be difficult(in 82 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of DSW and is not affected by filters.

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    1. 5.0
      Current Employee

      I like it

      Jun 18, 2021 - Sales Supervisor in Littleton, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good management, good discount, fun peiple

      Cons

      Retail environmental in general sucks

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    2. 3.0
      Former Employee, more than 3 years

      Not Worth It

      Jun 16, 2021 - Sales Associate in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      30% employee discount, can use with reward.

      Cons

      Can't use birthday reward with discount even though it's a reward. Minimum wage job where you're overworked. Company genuinely has no idea how the actual stores run, they think one manager and two associates is enough people working for 4 hours until the next person comes in. They're always understaffed. Managers are great, everyone else higher up is awful. Company only cares about money, they don't care about their employees.

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    3. 4.0
      Former Employee, more than 1 year

      Great discount!

      Jun 16, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great discount on merchandise. Flexible scheduling to accommodate classes. It was a great part time job to learn many aspects of a business, i.e customer service, cashier, time management, stocking, inventory, etc.

      Cons

      A lot of customer theft. Little for employees to do nor would corporate listen to suggestions based on store locations

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    4. 2.0
      Former Employee, more than 1 year

      It’s okay

      Jun 9, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good job to have if you are a college student Flexible with schools 20% discount on shoes

      Cons

      Low pay for all that you have to do. It’s not worth the amount. If they paid more it would make sense because you aren’t just ringing up customers. You’re memorizing lines to recite to customers, getting quizzed by management all the time on what you know, trying to force sells and people to sign up for rewards, cleaning the entire warehouse from top to bottom, reorganizing and putting out shoes and new stocks, being a greeter, packing online orders and In store pickups, taking out hundreds of big bags of trash in a day, and literally working in the warehouse. It’s not enough pay and you won’t get scheduled that much but be prepared to cover for everyone who doesn’t show up.

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    5. 4.0
      Current Employee, more than 1 year

      Your Experience Depends on Your Manager

      Jun 16, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -positive environment that supports the sales associate -easy to learn everything

      Cons

      If you're open and flexible, your shifts will be super long, and you'll be put on the schedule for everything

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    6. 5.0
      Former Employee

      pretty good

      Jun 16, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good college job for part time

      Cons

      no cons that i know of

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    7. 2.0
      Former Employee

      The place is a mess!

      May 13, 2021 - Sales Associate in Morgan Hill, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Great co worker support. -Great Training. -Pretty Easy tasks.

      Cons

      -District Manger couldn't care let about the working conditions. ie: No air conditioning on hot days just pushes out how air. Also Metal bathroom door fell while the bathrooms were getting cleaned. Reason being not all screws were securing the hinges. ( overall the place is falling apart) - vacuum cleaner does not vacuum anymore so the carpets are disgusting and customers will come up to you to comment on it. -Store manager took advantage of position to take longer breaks. -No support from store manager. -Also store manager didn't have time to train new hires some sales associates were asked to do so. -Having to clean the bathrooms that had hazardous waste on the walls and floors despite sales associate not receiving health care do to being part-time.

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    8. 1.0
      Former Employee, less than 1 year

      Poor management

      Apr 26, 2021 - Sales Supervisor in Braintree, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There was a decent discount and some incentives for associates.

      Cons

      One of the worst companies to work for if you are a college student or looking for a job with low stress. The management is all sorts of horrendous. The store manager spent a good time providing unhelpful criticism, hanging out in the office gossiping with other stores, or talking to associates about issues regarding managers. The marketing manager came to the store to socialise once every week, in the back with the store manager, while the store was busy and understaffed. There was never enough staff but unrealistical expectations were handed out. Company claims to be inclusive but store manager hired a trans person and continued to not only misgender but make inappropriate comments (“She looks like a girl”). People constantly quit because of the way management handled their store. There were days where there was one manager on an eight hour shift and they couldn’t take a break because they couldn’t schedule another manager to allow that. They constantly scheduled employees for a certain time but would not allow them to leave until an hour or so later, this includes minors. Management will also write you up for deaths in the family and sicknesses.

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    9. 5.0
      Former Employee

      Sales Associate

      Jun 8, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Meet really good and fun people

      Cons

      Can be very slow at times and a lot of busywork

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    10. 5.0
      Current Employee, more than 3 years

      Fun & fast environment

      Jun 5, 2021 - Sales Associate in Joliet, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing management, reasonable hours, great employee discount, fun coworkers, low-stress environment

      Cons

      Not able to confront shoplifters, short staffed

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