Call center sales masquerading as healthcare - Nurse Practitioner Devoted Health Employee Review

1.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the standard.

Cons

Beware if you are an NP or PA. This is a heavily surveilled, metrics-driven, call-center telemedicine job. EVERYTHING is run through AI--you are under the microscope. You are pushed to "upsell" on items such as home med delivery. Everything is timed and noted--when you clock in, out, if your 30 min lunch runs long, if you take too long with a patient, if you take too long documenting. This position is absolutely a cog in a machine with no recognition of the professionalism that goes into the job.

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Devoted Health Response
2mo
Thank you for the feedback. We recognize that our tech-forward approach is a significant shift from traditional practice. We are very intentional during our interview process about the realities of this model - we don’t try to ‘oversell’ the role because we know our fast-paced, metrics-driven environment isn't for everyone. Our clinicians stay because they see the tangible impact our model has on member outcomes that traditional systems simply can’t achieve. We are proud that nearly 1 in 4 of our new hires this year were referred by their own peers. To us, that is the ultimate validation that for the right clinician, the mission far outweighs the challenges of the pace.

Explore other reviews about Devoted Health

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

-Welcoming and kind employee culture -Support and strong project feedback -Clear communication -Employees believe and support the mission of the company -Enthusiastic, talented, and passionate leaders

Cons

- There are two office spaces for hybrid work- they are great facilities but there are only two

4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, benefits and great hours. Lots of commission potential

Cons

The favoritism within the sales department is insane. Some of their 'top sellers' are just bullies to the clients, and will hang up on plan changes (since we don't get paid for them outside of AEP)it seems like they let them get away with it because they get sales.

1
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Devoted Health Response
6d
Thank you for taking the time to share your perspective and experience with us as a Telesales Agent. We're glad to hear that the pay, benefits, hours, and commission potential have been strong points for you, and we appreciate you being candid about the areas where we can do better. We take the concerns you've raised about favoritism and how some agents treat potential members very seriously. Doing right by our members is at the core of our mission, and no level of sales performance justifies treating anyone with anything less than respect. If you’d like to continue the conversation, please reach out Jacquelyn Singleton at jacquelyn.singleton@devoted.com
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