I wish 0 stars were an option - Anonymous employee Diligent Employee Review

1.0
May 31, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a VERY select handful of folks that are bright, driven individuals that actually care about performing their job responsibilities instead of handing them off to anyone else in sight.

Cons

Where to begin? 1) Complete lack of leadership skills at the Director and C-Suite level. It all begins at the top, and unfortunately the top is a group of disorganized, disrespectful, superiority complexed individuals with absolutely no strategic vision. 2) Communication across the entire organization is terrible, including from the CEO. At least 7 acquisitions were made in the past year and little to no communication about product integrations were given until after board meetings when there is a sudden fire drill to increase sales, with sales numbers being the only thing that this company cares about, no matter the cost to employees. There has been absolutely no plan for any department and everyone has to scramble at the last minute to make things happen that the CEO has promised to the board. 3) Leadership mistreats employees and the work environment is prime for gaslighting, obscenely dispectful interactions, and total lack of appreciation for hard work and/or ideas. Leadership is threatened by any good ideas and takes ownership even if the idea was brought up by a lower-level employee OR squashes ideas completely before listening. Directors micro-manage in the worst way, focusing on minutiae that has absolutely no impact and gives zero direction in the areas that need it. 4) The bonus structure is a complete joke. It’s purposely convoluted so that employees are completely unclear about what they are/should be receiving. 5) The "value system" is garbage and means nothing to anyone in leadership; just a thinly veiled guise to appear as a moral and ethically sound organization. 6) Beware: this company is very good at making things sound wonderful, but the work environment at disgustingly toxic at best. No one wants to do any of their own work and slyly continues handing off responsibilities to lower-level employees who are subjected to utter disrespect and unfair compensation. 7) Unlimited vacation sounds wonderful until you're so overworked that taking a day off isn't possible. Leadership expects employees to basically be on call even on days off, even though the office is void of leadership presence nearly every day.

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Diligent Response
6y
Thank you for your feedback and taking the time to detail your experience. We are disappointed to hear you feel this way. While it is hard to receive a review like this, we acknowledge that Diligent has grown quickly, acquired new companies, and that some of our processes can better catch-up with our scale. We want to assure you that we are working on that. When it comes to communication, we can always do better. A takeaway from your comments is making sure we do a better job of communicating roles, management priorities, and compensation policies. Additionally, we believe time away from work is crucial for physical and mental health – and we encourage our employees to unplug and unwind while on vacation. We commit to re-emphasizing this among our managers. Please know that we take your feedback to heart and will use it as an opportunity for improvement. We would welcome the chance to address any specific experiences you have had with you directly and if you are inclined please feel free to reach out to a member of our Human Resources team or to me directly. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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