Overseas Quantity over Quality is the new motto. - Staff Engineer Diligent Employee Review

2.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Allows work from home. Strong set of products. History of good business decisions.

Cons

Company is looking to go public, so the leadership is laying off everyone in the US and shipping their jobs to India to save money. Quality has taken a major downturn as a result with a multitude of client complaints about response times and quality but the leadership is not budging. If you're a US-based employee, start looking for another job.

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Diligent Response
2y
Thank you for your feedback. We appreciate your honesty and the opportunity to address your concerns. We pride ourselves on the quality of our products and the high-touch service we provide to our customers. This requires continued investing in training and development for all of our team members to ensure that we continue to meet our exacting standards. We also want to emphasize that we value all of our employees, inclusive of our US-based employees. We continue to recruit and hire talented individuals across the country, and we are committed to providing them with the resources and support they need to succeed. If you have any suggestions for how we can improve, please feel free to reach out to your manager or any ELT member. Thank you for the feedback and for your long service to Diligent. - Avigail Dadone, Chief People Officer

Explore other reviews about Diligent

2.0
Mar 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is market-leading, and the space is genuinely interesting. There's no shortage of smart, capable people at Diligent. A lot of talented managers exist within the org who could do more if given the room.

Cons

Direction changes constantly — sometimes it feels quarter over quarter. The result is widespread burnout and an inability to execute. Senior leaders rarely push back on the CEO, which means teams absorb every strategic shift without warning or context. HR leadership prioritizes serving the executive team over the broader employee population. The HR team is stretched thin and operates more like a compliance function than a culture or development partner. (Turnover within HR leadership has been notable.) Pay is below market. The equity program is opaque, poorly managed, and functions more as a retention mechanism than a genuine benefit (with no clear path to liquidity). There's a meaningful gap between what the company says it stands for—especially around employee experience—and what it actually delivers internally.

11
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Diligent Response
2mo
Thank you for taking the time to share such thoughtful feedback about your experience. We truly appreciate you recognizing the strengths of our product and the talent across our team, and we’re glad to hear the space feels interesting and compelling. We also recognize that as a company focused on governance, risk and compliance, that it’s critical to hold ourselves to the same high standards internally. Through our monthly pulse surveys, we listen to our team, learn and actively work to strengthen any areas of feedback from alignment to transparency, or accountability across our leadership teams. In fact, one of our OKRs is focused solely on ensuring we have an empowered and accountable team, which we rally around as an organization. We appreciate other sources of feedback like yours, as it is an important part of that effort. Our People team is committed to supporting an elevated employee experience and continuously improving how we listen, respond, and evolve. While we won’t always get everything right on the first try, we are highly focused on continuing to iterate and making meaningful progress to ensure our actions reflect our values. We encourage continued feedback and appreciate you sharing your perspective. If you’d like to provide any additional context, please feel free to reach out at: HRConfidential@diligent.com
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