Progressively declining - Analyst Duke Health Employee Review

1.0
Jul 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Duke is a large place so there is plenty of work to go around. If you can fit in to their culture and know how to worship upper management you will do fine.

Cons

DHTS is a terrible organization to work for. Upper management is out of touch with employees. The good ole boys and girls network keeps DHTS from advancing. Budgets are tight and DHTS does not like to spend the money necessary to make improvements. I cannot believe how many times I have heard that something costs too much to help a project move forward. Senior management will punish lower managers by demoting them if they step out of line or talk out of turn. I guess this could be seen as a pro since it is hard to get fired at Duke. There was one complaint of sexual harassment with a contractor employee that made it up to the DHTS COO and it was ignored until the harasser was hired on as a full time employee and then started harassing another person. I am still unsure as to why immediate action was not taken against this person. You have to pay for parking if you park on or near campus at the DHTS global headquarters (Hock), parking is over $1,200 a year. Hiring managers tend to not mention this until after they have sent you an offer letter so keep that in mind when discussing salary. Some managers love to micro-manage you and it can be frustrating to do your job well. The senior leaders focus on pet projects that need to be completed in impossible timelines with limited resources which brings down employee morale. It is also almost impossible to transfer to other departments in DHTS. DHTS likes to hire outsiders and keep you in your current position until you are burned out and either quit or get managed out of their system.

Explore other reviews about Duke Health

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The best place to work, supportive management

Cons

No cons a great place to work

3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a pretty good starting point if you are wanting to get your foot in the door working on the administrative side of healthcare. Engaging with patients can be very rewarding and if you enjoy customer service (especially hospitality or food service) this can be a great role that feels similar to interacting with patrons, but you don't have to work weekends, there's very good benefits, and you don't have to work 12 hours a day.

Cons

There are a lot of issues both with Duke Hospital and the Eye Center itself. Duke University Hospital is on the college campus so you will have to pay for parking. You aren't paid well, even with the $20 minimum wage increase, it's still only about $40,000/year but with having to pay for parking... even the cheapest garage at $95 a month, that's $1,140 a year gone from your check. There is no "free" parking even close to the hospital, so they really screw you there. The Eye Center has struggled with processes in the clinic and management is run ragged. There are too many employees that don't care much for the job they are doing and Duke makes it incredibly difficult to hold those employees accountable and for management to make proper layoffs.

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