Very poor leadership. Every shift they try to find a reason to unassign you for the day, costing you $$$$ - Survey Interviewer Dynata Employee Review

2.0
Jun 19, 2022
Recommend
CEO approval
Business Outlook

Pros

You can pick what shifts you want to work. No minimum hours required. They have an Instant Pay option you can choose to get paid faster. Can usually get Instant pay the next day but they charge a fee.

Cons

Shiftsmart Managers are overwhelmed and outnumbered by Survey Dialers by hundreds. So if you have an issue or question and message the managers, you hardly ever get a reply and you can only ask certain questions in the pre-shift Zoom meeting. You are pretty much on your own if you have a problem with Dynata because most of the Shiftsmart Managers will not have your back and question Dynata. You are expected to work a 5-hour shift without a break. If you do take a break, you will get a nasty message telling you to resume dialing. No positive coaching or motivation at all. Almost every shift you are threatened to be unassigned for the day or they just unassign you without warning.

avatar
Dynata Response
3y
Thank you for the feedback and suggestions. ShiftSmart and Dynata are separate companies. While you may be assigned to Dynata projects, your employer and your managers sound like they are Shift Smart. While Dynata appreciates feedback about its vendors, like Shift Smart, we are unable to address the issues you have raised and we recommend we contact Shift Smart directly with your concerns. Although it’s great to hear that you are enjoying the flexibility and quick pay, sorry you are dissatisfied with some aspects of the organization. Because schedules are so flexible, certain shifts fill up quickly so you may get reassigned to another time, but there are always more shifts to take. Managers should be responding to employee concerns, even if there are many more dialers than leaders, so feel free to bring this up to your Shift Smart HR reps. And it’s true that the call respondents can be negative at times, so keeping a positive attitude is key!

Explore other reviews about Dynata

5.0
Jul 5, 2025
Recommend
CEO approval
Business Outlook

Pros

great company very remote friendly

Cons

not all interns got the same treatment

avatar
Dynata Response
9mo
Thank you for your 5-star review. We’re glad to hear you had a positive experience and appreciated the remote-friendly setup. To your other comment, we’re sorry to hear that you felt that not all interns felt equally supported. Fair treatment is a priority at Dynata, and we’re committed to ensuring every team member, including interns, feels valued and included. Your feedback helps us continue to improve.
2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

A flexible schedule that comes in handy.

Cons

The lines of communication need to be better. When given your daily assignments. The pay could be better for all the stress and headaches.

See reviews by: Helpful|Rating|Date|All