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ECI Software Solutions

Engaged Employer

Ok till it wasnt - Product Support Specialist ECI Software Solutions Employee Review

3.0
Sep 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Loved my job, we got bought out by ECI

Cons

New support management no longer cares about employees or customers just money

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ECI Software Solutions Response
1y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your work during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding management and their focus on supporting both our customers and employees. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

Explore other reviews about ECI Software Solutions

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance. Leadership is personable and knowledgeable.

Cons

Other departments may not share the same culture. So this mostly reflects the finance department which has been my experience.

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ECI Software Solutions Response
2mo
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoy our company culture and personable leadership team. We care deeply for our employees and as such, we are happy to hear that you appreciate all that ECI has to offer. Thank you for all you do to help make ECI a Great Place to Work.
4.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

ECI hires well, and I work in a professional environment with professional people. Even though most work from home, it never feels like someone isn't pulling their weight.

Cons

In recent years, it feels like the company has focused more on acquisition than improving the existing products for our customers. Product development and enhancement seems to be extremely slow, with development focusing on things they think add value, without proper insight from our customers.

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