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EF (Education First)

Engaged Employer

Great place to start your career and grow - Associate Director EF (Education First) Employee Review

3.0
Apr 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Great place to start your career in sales/customer service, lots of opportunities for growth from what I could see - but I also experienced a pathway of growth and fought for promotions along the way (so take position-level into consideration when reading reviews because those who didn't find growth opportunities and left in lower-level positions are likely to have a different perspective and negative reviews)

Cons

used to have a great culture for young professionals - covid/remote work really negatively impacted that and, from what I've heard, don't think they've rebounded. low pay, have to really fight for promotions used to have a big culture of "boomerangs" (i.e. people leaving and coming back to work because its a great place to work, and getting more $$ upon return because of experience gained elsewhere) but I heard from current staff that they have less of a willingness to hire these people in now because they expect too much $$ (and it causes compensation inflation for them that they can't keep up with)

Explore other reviews about EF (Education First)

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, good communication especially for a remote position, flexible, great management

Cons

Scheduling and staffing effectively could be challenging due to unpredictable nature of emergency response, which caused both understaffed shifts and overstaffed shifts. In addition, phone-based customer service can be emotionally challenging - customers in stressful situations can often be difficult to deal with.

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EF (Education First) Response
1mo
Hearing that the training, communication, and management stood out, especially in a remote setting, is really meaningful. Thank you for sharing! As you mentioned, the nature of emergency response is inherently unpredictable. Our phone-based support in high stress situations can be central to defining the experience for travelers, and the people who handle it are a big part of that. We’re proud of the team you were part of and hope the skills you built here continue to serve you well.
4.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to choose your tour and recruit the students you want to bring. The paid chaperone ratio is 6:1, so it is very manageable. The tours are great and the local experts are wonderful.

Cons

Company support is variable. There is high turnover and new consultants are very sales motivated and don't always get the nuances of your school or community group. I have had some WONDERFUL concusltants, but they have always been promoted before I get to work with them again.

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