Pros
* I made a lot of colleagues friends there and really grateful for that *Some managers are good, but I can count them on the fingers of my hand and name them even though I didn't work under them * Good parties and events * I had lots of bonuses and progressive increase in pay (but this may have eased off since I left) *One of the CFOs was very nice and welcoming and seemed genuine in his greetings etc. The 2 CFOs have great sense of humour (one needs to be careful about his jokes as once he sounded discriminatory) I would recommend as a starting role I would say but beat in mind the cons.
Cons
* The second worse welcome I had * If they advertise this as 'Credit Control', be careful, this ISN'T Credit Control, it IS Collections. The title has changed from Credit Controller to Credit Control and collections adviser. The difference? Credit Control has more important responsibilities : refunds, , sometimes checking credit limits or maybe gathering files for legal, relationship building internally and externally, setting up meetings to discuss with client. Etc. It is more ethical VS. Collections : Dialler, Phone stats, KPIs, tracking system, micromanagement, quantity over quality (customer service is neglected) it can become less ethical for the employee and the Client. * Pigeon-holed. They make you think they give development and opportunities by giving you short term project or a secondment and use it as an 'example that they give opportunities > do not waste your time talking to people around and building a career development plan cause if they want you, they will let you know *Gaslighting and micromanagment : if you go to an interview be careful at the following comment from the employer 'I don't micromanaged' * I was told by a manager : 'you may have all the skills in the world but if you don't know anyone you will/may not get anywhere' so my thought process was : So you may have no skill at all but if you know the highest person in the hierarchy you can secure roles. - That's summarising what the culture is. All means that there are lots of individuals who have high roles and are not competent (I observed, it is the case) * System is very manual and is struggling with the intensive amount of data and tools that keeps being added up to it, straining it over it's capacity. * You may be doing many jobs in one role title. *Very difficult to escalate if non payers *High management already knows who they will give the roles to when they open. So no need to waste your time to apply, work on your interview etc. they have already chosen before hand (best friends, favourites etc) before it gets released on the job board * Some abusive manager, and a lot of sweeping under the carpet vibes.