Pros
It is one of the most employee friendly companies that I have worked for. This is shown by the fact that there th average tenure of folks in the Software Development Team is 8 years. The management is really open and communicates very effectively with the employees. The company has a very generous PTO plan with all the standard benefits and 401(K) plan with company match. Also the company has been paying really good bonus for the last few years (yes in this economy!!) The office in Palo Alto also has a game room with Big Screen TV, Wii, Pin ball machine, snooker table & Foosball. Plus we have free soda, juices etc. Hey it's no google, but combined with the work life balance and the benefits I think it is a great place to work.
Cons
We are constantly fighting fires in the Software Development side. There is never a lull period where we can work on good projects. I guess this is the issue with smaller companies where we give in to customer demands always.