A Disheartening Experience with Little Hope for Change - Customer Experience Esplanade Employee Review

Ineffective In-House HR: Unfortunately, our internal HR department consistently fails to respond effectively to employee concerns, showing a troubling bias toward upper management even when presented with valid feedback about work and managerial issues. Prime example was the HR survey conducted last year where instead of coming up with solutions, CEO went on a WFH rant that we are very flexible and HR saying that the survey results are 'up to their standard' ???????? Please get an auditor. Pay cannot be negotiated according to HR policy, therefore promotions or pay raises are not prospective eg. if you get it, you get it. More so since open communication about progression is non-existent. (Appraisals do not count since the appraisers' evaluations are bias) Reactive and Passive Managers: Our managerial team tends to react slowly and often resorts to last-minute one-on-one meetings conducted at their convenience. These meetings typically involve leading questions and accusatory statements that confirm their preconceived notions, creating an atmosphere of anxiety, blame-assignment, and low morale among employees. If you are not a fighter that stands up for yourself, you will be defeated. Micromanagement and the 'Optics' Excuse: Instead of addressing the root causes of excessive workloads and management's inability to gauge performance accurately, our managers over-micromanage on items that are not even important. They even wrongly accuse staff of not working based on superficial observations, justifying this behavior with the excuse of 'optics,' further diminishing staff morale. In reality, the staff may have thoroughly prepared for their tasks. It is disheartening to witness senior management consistently downplay our unwavering dedication and hard work while magnifying occasional challenges.