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      Feefo

      Engaged Employer

      Feefo reviews

      Such a shame. - Commercial Function Feefo Employee Review

      1.0
      Jan 6, 2022
      Commercial function
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people. Well, those that were left. And there weren't many of them in the end.

      Cons

      Tricky. They begrudge paying relevant salaries. I think they still believe people should feel grateful that they have a job! Very outdated product. They're being out gunned by every single competitor in the space and have given nobody any idea how they plan on turning that around. Probably because they genuinely don't know themselves. No idea when it comes to their staffs welfare or care either. Many senior leaders were bullied out by the existing SLT and replaced with some very uninspiring "room meat" (the thick of it!) Who have zero experience in the space. In the end, it just became a genuinely oppressive place to work. Success is not recognised and absolutely not appreciated, zero communication or effective decision making and an absolute lack of clarity, structure or vision. Oh, and no strategy or north star goal. Nothing. How can you run a business with no strategy? The fact they are is actually impressive! Theres lots more. I would say, if you're reading this and thinking of working there, I would suggest other opportunities.

      avatar
      Feefo Response
      3y
      Thank you for you review. It's great that you enjoyed working with our people, we have an amazing team which we're very proud of. I'd love to take this opportunity to feedback that we've made a significant investment in our product and tech teams, allowing us to be leading the field in our exemplary service for our customers. Our sales team are smashing their targets and our CS teams bring all the customer love. We also now have a fully resourced and dedicated People & TA team, committed to the wellbeing and mental health of our people, who are fully supported in the company's vision by our CEO. I have personal responsibility for enhancing our company comms and we have multiple forums where we recognise and celebrate achieving not only our company goals, but individual and team achievements and recognising lifetime achievements, our charitable/volunteer work, etc - it's all about celebrating our work/life successes! We've moved forward some margin over the last few months and I'd be delighted to continue the conversation with you at talent@feefo.com

      Explore other reviews about Feefo

      5.0
      Jan 3, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I can truely say I enjoy working with my team everyday. -Open and transparent communication across departments. -I like that I feel challenged in my role because when I hit my goals, it's that much more fufilling.

      Cons

      I can't think of any cons.

      1
      avatar
      Feefo Response
      3y
      We have been working hard on building an open and transparent culture so thank you for taking the time to leave us such a glowing review! We will continue to share regular updates, along with ensuring people feel challenged so that they can develop in their positions and careers through our L&D initiatives. If you have any further feedback or comments, please reach out to me on talent@feefo.com
      2.0
      Jul 16, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I had some lovely coworkers

      Cons

      Employees are not encouraged to voice concerns or challenge unrealistic expectations. A strong Senior Leadership Team should support their teams, removing roadblocks and enabling them to thrive. Unfortunately the Feefo SLT operates as a top down directive with a lack of technical knowledge. Feefo leadership appears unwilling to prioritise the creation of a strong, stable technical offering. As a result, the product team are under immense pressure to deliver flashier features which are unrealistic and the sales and business development teams are faced with unattainable goals relative to the value of the platform. When I applied to Feefo, I saw less than favorable reviews on Glassdoor referencing new leadership and a recent company merger. I took a chance that the company would rise to come back stronger under new management, but unfortunately my experience has been aligned with the reviews I initially saw.

      3
      avatar
      Feefo Response
      1y
      Thank you for sharing your feedback. We appreciate your kind words about your coworkers and understand your concerns. At Feefo, our number one priority is to create a supportive environment, and we’re sorry to hear your experience did not align directly with our values as an organisation. We take your comments about the Senior Leadership Team and technical priorities seriously. It's important to us that all employees feel encouraged to voice their concerns and contribute to realistic goal-setting. At Feefo, one of our values is to allow employees to challenge respectfully and be heard. We recognise the importance of a strong and stable technical foundation and are actively working on enhancing our product offerings. We value the input of our teams and aim to set attainable goals that align with our platform's capabilities. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to the HR team directly. Thank you once again for your feedback and for being a part of our journey.
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