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      Fetch

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      Fetch reviews

      Insecure, Lack of Focus/Direction, Awful Senior Leadership - Sales Fetch Employee Review

      1.0
      May 30, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully Remote Great Individual Contributor Colleagues

      Cons

      This was the most disappointing job experience in my 20-year career. The product itself is distracted. They were also inconsistent in how they were reporting their user base with partners. Very dishonest. Their whole point system is weird, but purposefully weird. For example, Fetch will say 1,000 points is roughly equal to a dollar. But if you'd like to get $50 in actual cash back through a Visa gift card, you need 63,000 points. "Roughly" indeed. People in leadership positions are not who you want to work for. They lack empathy and value short-term wins over truly building long-term partnerships. My former direct boss was horrendous. She directed me to be dishonest with clients on setting realistic KPI expectations, which I refused to do. That refusal was the beginning of the end for me. Took me months to clear her mind games out of my psyche after I left. While remote work is nice, I received plenty of Slacks late at night or on weekends for matters that did not need to be tackled at those times. I'm not alone in this feeling either. I've spoken with numerous now-former Fetch employees to help them recalibrate after their own subpar experience working there.

      avatar
      Fetch Response
      2d
      Thank you for taking the time to share this. We can hear how much this experience affected you, and we take that seriously. The themes you've raised around leadership empathy, boundaries between work and personal time, and a culture that genuinely welcomes honest feedback are ones we think about constantly and hold ourselves accountable to. We don't want anyone leaving Fetch feeling the way you've described, and when that happens, it matters to us regardless of the circumstances. If you're open to it, we'd welcome a direct conversation. You can reach our People Experience team at px@fetchrewards.com. We mean that genuinely, not as a way to close the loop publicly, but because the specifics you've shared deserve more than a response box. - The People Experience Team

      Explore other reviews about Fetch

      5.0
      Jun 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fetch believes in recognizing and rewarding people who do great work. High performers are valued, and leadership makes it clear that hard work and strong contributions matter. I left our recent leadership offsite feeling genuinely inspired, it was incredibly special to bring leaders together, align on the future, and be part of shaping what’s next for Fetch. There’s a strong sense of ambition, collaboration, and momentum.

      Cons

      The pace can move very quickly, which sometimes makes it challenging for everyone to keep up, a pretty normal part of a hyper growth environment.

      avatar
      Fetch Response
      1d
      Thank you for this. The offsite was a meaningful moment for us too—there's something energizing about bringing leaders together to align on our vision and the opportunities ahead. The point about pace is a fair one. Growth and innovation often bring change, and we're continually focused on creating clarity, strengthening communication, and helping teams stay connected as we evolve. Thank you for sharing your experience and for being part of helping shape Fetch's future.
      1.0
      Feb 3, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous pay, week off between Christmas and New Year, modern tools/systems, remote work

      Cons

      When many employees joined Fetch, the future looked very bright, but hiring a wave of big tech leaders quickly made things go sour. Goals change constantly and not in the typical “move fast, we’re a startup” way. It’s more like managers labeling something as super urgent, pushing teams to scramble to get it done, only for it to be scrapped the very next day for something else equally urgent. This cycle repeats and leads to a lot of wasted time. When employees raise concerns, leadership often spins it back on them and blames them for not being able to keep up. There is a huge lack of transparency from leadership. The company did rolling layoffs for about six months and claimed it was due to operational changes to create more efficiency. In reality, it left remaining employees extremely stretched thin and created widespread anxiety. Leaders are pushing for Fetch to be an “AI-first company” but have no clear metrics for what that actually means. The default response to almost any problem is “have you asked AI?” which feels disconnected from real operational needs. Goals and performance reviews are also deeply flawed. Employees who significantly exceed their targets are often still rated as “meets expectations.” There are no bonuses tied to reviews, which is fine, but the ratings don’t reflect performance either. Leadership has stated that higher ratings are rarely given, which has been a major blow to morale for many. Favoritism is a serious issue. During layoffs, leaders intentionally protected their own referrals, even when those referrals were low performers.

      10
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