Sep 1, 2022
Figure Response
3yHello! Thank you for taking the time to share your feedback. We’re happy to hear you are learning a great deal in your role, positive about Figure benefits, and feel good about your co-workers and managers. Our people are just as important as our products, so we are happy to hear you are having a good experience with your team!
With regard to the Quality Assurance and Workforce Management team, Figure has done both QA and WFM since we opened our doors to Customers. In the past, our Operations Managers handled the WFM tasks and our Operations Supervisors did the QA for their teams so nothing new. As the company grew and duties expanded we needed to build teams that just handled those duties. QA is there to help ensure we are following our set process/procedures and keep us in compliance with regulations and laws. WFM helps to ensure we have the right staff on the right tasks as needed based on customer demand. But we will certainly look into the impact this may be having, as we view this program as a benefit and improving the work environment for our team members.
Also, the post Covid return to work policy was always communicated to our new and existing employees. In our recruiting and onboarding process, we ensure that all candidates are comfortable with commuting into an office. Being in office offers a team dynamic that a remote status does not provide, which helps our agents be successful in the role. We apologize that you may not agree with our company decision.
Finally, per your earlier comment, our benefits plan was beneficial to you. Our compensation and benefits plan is always constantly reviewed to ensure we remain competitive with the industry!
Again, thank you for taking the time to leave an honest review about your experiences here with us at Figure. We truly hope that you are having a positive experience here and we are happy that you joined our Figure family.