Pros
First Due offers the unique opportunity to work on software that makes a meaningful social impact by supporting fire and rescue agencies across the US and Canada. The company fosters a collaborative environment with a team of talented individuals from different backgrounds. Employees benefit from decent internal mobility, allowing for career growth and role changes across departments. Perks like an annual all-company retreat in Cancun enhance the sense of community, while the flexibility and autonomy of remote work make maintaining a work-life balance easy and enjoyable.
Cons
Zero culture or transparency. Efforts like an employee satisfaction survey were initiated but never followed through, leaving employees without clarity or actionable outcomes. The C-Suite offers little to no visibility, further hindering trust and alignment. Rapid scaling has created significant strain, particularly for customer-facing teams, as the Sales Team frequently overpromises to close deals. This approach has led to an unsustainable workload for Customer Teams, who are expected to manage more accounts than they can handle. Burnout is rampant but not discussed.