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      First Mile

      Engaged Employer

      First Mile reviews

      Mission-optional company - Anonymous employee First Mile Employee Review

      1.0
      Jan 24, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You quickly become fluent in uncertainty and changes - not because the work is overly difficult, but because direction and mentorship are nonexistent. Endless opportunities to grow, particularly in patience, endurance, and the art of self-leadership when actual leadership is on an extended sabbatical (mentally). Horizontal business growth is here, but acquisitions are strategic on paper and experimental in practice. Your colleagues are excellent: smart, kind, and bonded by sense of “how did we all end up here”. The mission sounds inspiring, especially in presentations. Also looks great printed on greenwashed notebooks made from coffee cups (produced with no relation to First Mile's operations).

      Cons

      The prevailing leadership mantra appears to be something of "money first, people… negotiable. Environment? Who?”. Priorities rotate with impressive speed, sometimes faster than the moon cycle (which you notice staying overtime every night), often changing by the next meeting on Monday. Burnout is standard issue as business continuity relies less on internal planning and more on sustained confidence from american investors. Bullying disguised as a "high-pressure environment" is paired with a tendency to assign blame. But do not worry, you can escape it through generous annual leave (as many do). Salary reviews, promotions, and any career growth are stalled long enough to deserve a commemorative plaque at "About Us" webpage. Senior management visibility is largely ceremonial. Decisions are made, unmade, and then reassigned to someone who started last week. There is a lot of talk and noise about impact, values, and transformation... just not much evidence of them anymore in the daily work lives of those who make this place run.

      avatar
      First Mile Response
      3w
      Thank you for taking the time to share your feedback. We're sorry your experience hasn't reflected the environment we're working to build at First Mile — this isn't the standard we hold ourselves to and we don't take feedback like this lightly. We take all reviews seriously and comments like yours are important in helping us identify where we need to do better. If you'd like to discuss your experience further or share more detail, please don't hesitate to contact the HR team directly at hr@thefirstmile.co.uk — all conversations are handled in confidence. We appreciate your honesty.

      Explore other reviews about First Mile

      4.0
      May 10, 2022
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      *Great employee benefits *Relaxed atmosphere *Caring/ Flexible employer *Great sense of team spirit/ fun (from all role levels) *Busy- So days fly by

      Cons

      *Busy so need to be prepared/ organised and willing *Communication between departments could be better

      avatar
      First Mile Response
      4y
      Agree comms between departments can improve. Having cross department teams like the Green Team launching will help along with our new social plan. Please let me know if you have more ideas, very open to them :-)
      1.0
      Jun 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has potential, and there are opportunities to work independently if you prefer a hands-off environment. I am grateful for the colleagues who have taken time to teach and help. I enjoy the after work social aspect.

      Cons

      Since joining, I've largely been left to my own devices with very little onboarding, guidance, or direction. Expectations are often unclear, making it difficult to understand priorities and succeed in the role. The office culture can feel quite cliquey and unprofessional at times. There is a noticeable amount of gossip, negativity, and complaining, which creates an unpleasant working environment. Rather than fostering collaboration and support, it often feels like being back at school. Another frustration is the lack of alignment between departments. Managers from other teams frequently assign tasks to our team that appear illogical, unnecessary, or disconnected from our actual responsibilities. This results in wasted time, confusion, and reduced productivity.

      avatar
      First Mile Response
      1w
      Thank you for taking the time to share your feedback. We're sorry your experience hasn't reflected the environment we're working to build at First Mile — this isn't the standard we hold ourselves to and we don't take feedback like this lightly. We take all reviews seriously and comments like yours are important in helping us identify where we need to do better. If you'd like to discuss your experience further or share more detail, please don't hesitate to contact the HR team directly at hr@thefirstmile.co.uk — all conversations are handled in confidence. We appreciate your honesty.
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