Pros
Before the RTO insanity, every co-worker was amazing and welcoming. They have (had) some incredibly talented people.
Cons
As all the other negative reviews have stated, the culture was completely crushed by an unreasonable demand by the CEO to eliminate all remote positions (without severance) practically overnight. We were completely gaslit or given unfounded claims when pushed for answers as to why. We were told productivity reports (at other companies!) said people work more hours in the office. When speaking to HR about the terms of an employment offer, they say they can change anytime and don’t need to discuss it. They have demanded all employees commute to an office cubicle to take their Teams’ calls. If I wanted a call center job, I would’ve applied for one. If you’re reading this and considering working for this place, remember they are not your “family.” They only care about their bottom line. They don’t care about you, your family, your mental health, or your financial situation. They will eliminate your job or change the terms of your offer without any warning at any time.