Pros
The people with whom I worked with directly are awesome! Met some very genuine people and still keep in contact with them today!
Cons
I made bullet points of all the cons, negative experiences, etc. I could think of...I came up with a list of 21 (!) items. I've condensed them here into 3 main points. I'll also preface this by saying that much of what I'm about to say can be found in all of the other negative reviews of the company - so that should tell you something seeing as that the same negative issues and problems are still around. 1. CEO/Leadership If you're not in the inner circle and not the CEO's 'yes man', then you might as well look for a new job because you might not have one for much longer. Don't speak out against organizational/product issues that plague the organization and is the primary reason for client churn. Why? Because it can't be their fault. In fact, it isn't their fault. It's YOUR fault! That's right - it's because you're not working nights and weekends. It's because you're not hounding operations and product every second of your workday to fix issues. It's because you're just not "the right fit". It's because (insert excuse, lie, gaslighting here). Why fix the problem when we can play politics and point fingers, you know? Also, as something that really just irked me...the CEO likes to rip his vape pen on all-hands meetings and team meetings, blowing his thick clouds into the camera. Imagine I did that and ripped smoke into the CEO's face (even if it is virtually)...the disrespect. The lack of self-awareness, humility, and professionalism amongst leadership is truly astounding. No other way to put it. 2. Operational Issues Like I mentioned in my last point, the product doesn't work as it should. Plain and simple, cut and dry. This has knock-on effects that impact your ability to do your job well. From a client services perspective, you can't be proactive and drive value with clients if you're fighting fires and apologizing to clients every second of the day. But remember, it's your fault clients don't want to stay. As the CEO says, "We need people with that bulldog mentality! I will Venmo $100 to the first person who has a person from OPS and/or Product complain to me that you have been bothering them so much about issues that need resolution!" Go pay a contractor or two who knows what they are doing and can fix the issues. 3. Compensation and Advancement You don't get paid market rate and you will not get promoted. There are no truly formal reviews and they don't matter anyways because they are not tied to pay or advancement opportunities. So, really, what's the point? Again, if you want to advance, you got to be in the inner-circle. For example, the current Head of Customer Success has no relevant experience in CS. He was the CEO's intern prior to getting the position he is in now. He got the job ahead of well qualified individuals with years and years of experience in financial services. If that's the game you want to play, then by all means play it. But for those who don't, you'll be relegated to the sidelines.