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      Foundever

      Engaged Employer

      Foundever reviews

      Interesting job but too much pressure - Customer Service Agent Foundever Employee Review

      2.0
      Mar 5, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great colleagues Interesting product to learn working in Posible bonus for performance

      Cons

      High targets to get the bonus (more dificcult every month) Small time to work on a case after a call (wrap-up) As an agent you cant behave as a human you must be a machine, if a user gives you a bad review its always your fault, because of course you cant be a human and there is no support about it from your supervisors. There is a lack of supporting tools for agents as FS or TLs in working hours

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      Foundever Response
      3d
      Thank you for taking the time to share such detailed feedback. We're glad to hear that you value your colleagues and find the product interesting to work with, as well as the opportunity to be recognized through performance bonuses. We also appreciate your comments regarding targets, wrap-up time, support tools, and the level of pressure felt by agents. Feedback from experienced team members is especially valuable, as it helps us better understand the day-to-day challenges our people face and where additional support, resources, and leadership focus may be needed. Thank you for your suggestions and for being part of the Foundever team. We wish you continued success in your journey with us.

      Explore other reviews about Foundever

      2.0
      Jun 10, 2026
      Account resolution specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Cons

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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