WORST JOB EVER - Anonymous employee Foundever Employee Review

1.0
Oct 8, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A reliable paycheck, it's honest work if you're in a pinch, health benefits,

Cons

Poor pay for the amount of work and aggravation, stressed at work in my own house, shift bid every 3 months, poor AHT (call handle time) expectations, they disguise sales positions as technical support positions, but it's really a sales position. Poor training, back 2 back calls no matter what schedule or campaign you are on, ball and chained to your desk in your own house, a lot of lies told, very clicky, inadequate training. Read company manual because coaches don't explain anything. My cons list goes on and on. I won't do that again...lol

Explore other reviews about Foundever

5.0
Jul 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training is easy to get through it’s nice to work from home doing so.

Cons

Haven’t really found any yet.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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