Not So Great - Customer Service Representative Foundever Employee Review

1.0
Aug 9, 2017
Recommend
CEO approval
Business Outlook

Pros

- The job is relatively easily if you have a technical background, though it takes some time to perfect the demands of the ever-changing client. - You can become a technician easily. - The work schedule is very flexible. - You get to brush shoulders with Texas Instruments employees.

Cons

- The job description is misleading. - The managers are always changing rules (with no consideration for their employees), and you are treated like a child. - The managers have a "good suffers with the bad" type of micro-managing technique. - Likability increases your chances of promotion, not work ethic. - YOU ARE FORCED TO CLOCK-OUT IF YOU HAVE TO TAKE A BATHROOM BREAK! - The company is contracted on-site through Texas Instruments, but you are encouraged not to interact with the Texas Instrument employees.

Explore other reviews about Foundever

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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