A nightmare experience 2020 - Customer Service Specialist Foundever Employee Review

1.0
Apr 2, 2020
Recommend
CEO approval
Business Outlook

Pros

🤷🏻‍♀️ still unknown .....nothing but regret

Cons

Everything they lie from the beginning to the end; they hire this year a bunch of people around the world to work in a project and they lie completely to us; offering us many things that they didn’t comply with. They pay us less: then they said; they changed the conditions offered once arrived in Portugal, they don’t give you the relocation package they offered by email, they do not pay the travel ticket to go there as they offered, they don’t give you the food allowance they offered either, they don’t give you the copy of your job contract and many documents they make you sign without reading them as they wait in front of you to do it, they don’t say you have to pay for taxes of paperwork which is compulsory by law since you arrive there, they deduct from your wages the time you expend doing that paperwork, the welcome team they have is a joke they do nothing!!, and they don’t give you the relocation package to yourself either this is a complete scam lying to foreigners to go there to work for them. Is really crazy they way they do work it seems to be another world out of the European Union 🇪🇺 there is not way to complain either and they cover each other! So think twice to go there with this devils to work it is a shame for us! I expended more than 600€ to take the job and they pay me 200€ wages after cancelling the project and kick us all to the street with not rights! I wish this company collapse and close down they do deserved as their customers don’t even know they treat people this way! A complete shame on them!

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5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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