Sitel offers a treacherous, restrictive, and semi-functional work environment. - Anonymous employee Foundever Employee Review

Give up your life. It is outsourced and done as much on the cheap as much as possible. Working at Sitel comes with a very restrictive set of conditions. If you use your cell phone in the lockers area, out of sight of anything sensitive you might make a snapshot of, you are subject to having it confiscated. The work environment is like wearing two straitjackets. Lunch break is 30 minutes and there is a line at the microwaves. Don't develop a need to to to the bathroom anytime you're not scheduled for your break. That might be four hours before the end of your shift and fifteen minutes after your meal break. If so, too bad, toughen up. You'll probably find yourself wondering if you can last long enough on the job to become insured, which is three months beyond your training probation period. By the time you work half a year beyond your training probation, you're entitled to a week of vacation, but don't be shocked if they don't permit you to take five scheduled days off in a row. Computer equipment is from the 1990s. Connections to remote networks fail from time to time. Improvise and pretend;after all, when the caller calls back irate because nothing was done, what are the odds they'll get you on the phone again? You won't have a chance to set aside time to catch up afterward, as you can only be off the phone for 30 seconds at a time, and only to enter your notes. On the other hand, you're sent home unpaid for the rest of your shift if call traffic tapers off too much. On the third hand, you're expected to be available around the clock for any amount of overtime work if the company deems it necessary, and you can be fired if you balk. Overall, avoid this place unless it's a life and death matter, and maybe even then.