Pros
The only good thing was leaving.
Cons
The standards, levels of professionalism & working culture at this site is a serious eye opener. I spent a minimal amount of time working for this company & both the training and the job itself was terrible. The working culture seemed to be like going back to school, the louder & more loutish members of staff seemed to receive preferential treatment, whereas the quieter and more professional people suffered instances of bullying and were viewed as weirdos. On the first day of training the group were told that if anybody was offended by anything said to them in the training group, then they only needed to shout up and ask everybody to stop. I could not quite believe what I was hearing.... I have never heard of this policy being applied anywhere and as you can imagine it was a recipe for disaster. There were several conflicts & flashpoints where individuals lost their temper after being relentlessly teased & bullied. The trainer had no control over this & even told people to lighten up. As for the job itself, we had to cold call existing insurance customers of Domestic & General to try and sell them further insurance on household appliances. This was relentless, most customers already had everything insured and were irritated but the constant calls. We were told customers were rang every 3 months but this was clearly not the case - many customers complained about being rang multiple times each day and it would be a miracle if you spent your day having made more sales than logged complaints. A really unethical practise & not the sort of job I think anybody would want to do.