Mentally Exhausting with No Room for Advancement - Customer Service Representative Licensed Agent Foundever Employee Review

3.0
Aug 19, 2023
Recommend
CEO approval
Business Outlook

Pros

work from home, opportunity to get P&C licensed, work with some really great people from other geographical areas

Cons

no sick leave, very little paid time off, no incentive for performance, no advancement opportunity, ridiculous metrics, lack of training once in production, chaotic nesting and training, HR ticket process is horrendous if you have any issue with pay or benefits, inept IT support, lack of personalized "anything" - you are just a number until the next one comes along

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

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