Pros
- no one really seemed to care what we did so there is no micromanaging - nice cup and socks as a welcome gift - we were forced to sign a document that we should be working from home, so for some people it will be positive to have the work from home
Cons
- the company is very disorganised - we would get contradicting info from the company on a daily basis e.g. one day they would say that they accepted my holidays, right before holidays they'd say that I took too many holidays so I need to cancel some, then they would admit that actually they had miscounted them so it's ok - very stressful to work in such an environment - team leaders not knowing what the job is about and what their agents actually do - when we were laid off, the company said that it did not depend on them, even though in the meantime they hired cheaper workforce in Greece and Cyprus.