Horrible - Customer Service/Technical Support Foundever Employee Review

1.0
May 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Nothing good to say about this company

Cons

I was hired on as a seasonal CSR for TurboTax no training just a few modules throw us on. Our trainer didn’t even know she was having a class. Used google to help customers the whole time. Then was offered a full time position for a Licensed Insurance Agent I did the background check drug test signed the offer letter was waiting to start and then randomly got a separation letter no explanation. Contacted recruiters said it was because my license needed to be updated with courses wasn’t true my license was up to date sent her confirmation then proceeded to say it was because I didn’t respond to a email also was not true. So I contacted HR they didn’t help either couldn’t give me a reason after me just waiting to start when I could’ve been looking for other jobs thinking I already had one set in stone. Very disappointing very unorganized and disrespectful.

Explore other reviews about Foundever

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

7 week training to get a person ready to go into production.

Cons

Work hours depends on clients needs. So hours may vary.

2.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Work at home is the only pro

Cons

The pay, the people do not want to help when needed when you have qu4stions, customers are rude and hateful, trainers do not train very well at all, they do not communicate very well with you. Training is terrible. Be prepared to be thrown to the phones the second week of training. This job is mentally draining.

See reviews by: Helpful|Rating|Date|All