Pros
Multicultural environment Gym subscription, i guess
Cons
- Salary is the lowest rate legally possible. - Stressful job. - All they care is that you make those calls. - Micromanagement to the point of having your team leader counting the seconds between your last call and the next one and questioning you in case some minutes passed. - Stressful to the point that you have to justify to your team lead off-line time if you went to the bathroom. - Mobbing (workplace bullying) by some team leads. - There's no chance to be listened by management. - No career development. - Don't try to say out loud your thoughts about improvements, you'll be marked as a rebel and probably punished like when you were a teenager and you mom told you off and took playstation for a month. - Unprofessional HR. - It feels more like school than a business place. - They make you wear smart clothes only to give you the idea that it's a real business, when in reality you could go with you tracksuit as you only will phone secretaries, PAs and receptionist all day. - They have a complete lack of understanding of how a business is conducted. - They don't reward appropriately. - They don't reward agent that have been there the longest (only if you're Irish or if you're good in networking with the Manager).