1st level managers manage by emotion and vendettas - Front Line Unappreciated Customer Service Employee Frontier Employee Review

1.0
Aug 5, 2011
Recommend
CEO approval
Business Outlook

Pros

If you have a union job, the health benefits and mandatory OT pay are the only positives but don't kid yourself, because the pay is not much to begin with.

Cons

The union pay has shrunk so much that unless you live down the street by yourself in a broom closet, you can find better pay somewhere else. because forget about having enough money for gas, or a car payment, no way are you going to support a family on the starting wage. The hours suck also because you get the late hours shifts with no calls yet you're held to the same quota as the ones who've been there for years and have better hours and more calls to make your sales.

Explore other reviews about Frontier

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
1w
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
1w
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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