1st level managers manage by emotion and vendettas - Front Line Unappreciated Customer Service Employee Frontier Employee Review

1.0
Aug 5, 2011
Recommend
CEO approval
Business Outlook

Pros

If you have a union job, the health benefits and mandatory OT pay are the only positives but don't kid yourself, because the pay is not much to begin with.

Cons

The union pay has shrunk so much that unless you live down the street by yourself in a broom closet, you can find better pay somewhere else. because forget about having enough money for gas, or a car payment, no way are you going to support a family on the starting wage. The hours suck also because you get the late hours shifts with no calls yet you're held to the same quota as the ones who've been there for years and have better hours and more calls to make your sales.

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment and team. Major help in developing early career skills.

Cons

Lower end of salary range, felt underpaid.

avatar
Frontier Response
3d
Thank you for taking the time to share. Please know that every day, we strive to create a positive, healthy, and supportive work environment for our employees. If you’d like to share more details about your experience, please contact FrontierCareersFeedback@ftr.com.
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