Pros
Union environment, very good pay and benefits, reasonable work hours, had a sense I was respected. The company worked on breaking down administrative barriers to actually helping the customer.
Cons
Upper managment seems to be wandering without a plan. Frontier aquired a large territory from Verizon in a merger July 2010. They came into the market I worked in without a clear plan, with substandard marketing, horrible control of their brand, and no clear idea where they were headed with some of the most valuable assets that Verizon had. They chose not to continue in the wireless business with their retail stores, and later abandoned their cable TV service in favor of reselling tv from anther company. The public was left confused, embittered, and fled to the competition in droves. The two retail stores in the area are now closed due to lack of business, and the rumor was they were thinking about laying off techs due to lack of work.
