Pros
-Coworkers are occasionally talented and intelligent. -Good pay if you're in a union.
Cons
-Coworkers' talents are by and large wasted due to mismanagement. We have people with bachelor's degrees taking calls and doing glorified records keeping. -Company is actively attacking the remaining union centers and replacing them with lower payed employees in right-to-work states. -Middle and Upper management are mostly dysfunctional. Upper has no valuable input aside from "SELL SELL SELL" and Middle is authoritative and micromanaging. -Employees do not have a sense of purpose or making a difference. -Employees are not listened to by management. -Employees are not given opportunities to advance their careers. -Employees in call centers are subjected to favoritism and prejudice versus "VIP" staff. We regularly have staff come in to our center for weeks. They're given daily catered meals, parking in front, etc. We are reminded monthly to only park in back, and if we're lucky, we're given the scraps of what the VIPs had left over at the end of the day.
