I thoroughly enjoy working at Frontier COmmunications. The position enables me to be the very best that I can be - Escalations Representative Frontier Employee Review

5.0
Jun 27, 2014
Recommend
CEO approval
Business Outlook

Pros

The best things are the benefits, how many placed give you 20 paid days off a year and some major holidays. the insurance benefits are very affordable as frontier picks up the majority of the cost for us. Flexible scheduling allows me time off when I need it

Cons

I have been with Frontier for over 7 years and really have not found anything lacking. they offer college reimbursement for tuition, job advancement opportunity and great training for all aspects of the jobs we do on a daily basis. the only thing I would caution anyone looking at Frontier as an easy job, needs to go elsewhere. the customers are the worst part of the job, and we overcome that because we need to work

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

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Frontier Response
2d
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Made really good money in this role

Cons

very unorganized, it was a new division so we figured it out along the way

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Frontier Response
2d
We’re proud to offer competitive compensation packages for our employees. We are happy to see you agree. Thank you for your review!
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