Love my job but cant stand managements decisions - Anonymous employee Frontier Employee Review

Bad upper management. So focused on sales that they are forgetting about the customers they already have. Call centers cause a lot of wasted money and poor customer satisfaction for the outside technicians.(This is because all the systems don't work together so its not the call centers fault), its the upper managements fault. They know of the problems but don't care. They constantly put employees in bad situations with unhappy customers because of failed procedures.