Some genuinely nice people here, but an aggressive push for higher sales numbers makes for extremely high turnover. - Sales & Service Specialist Frontier Employee Review

2.0
Jun 27, 2011
Recommend
CEO approval
Business Outlook

Pros

Decent hourly wage for telephone-based sales / service work. Benefits are generally good, and go into effect soon after hire. Frequent sales contests / "spiffs" for top sellers. Convenient Burnsville location, close to 35-E / 35-W.

Cons

Though the position is ostensibly half sales, half service, the focus in Burnsville at the moment is solidly -- and almost exclusively -- on sales numbers. You might provide top-notch customer service, but if you can't achieve commissionable sales within a few months of completing training (roughly 25 - 35% of the center does so each month), you'll be out of a job quickly. This makes for a fairly stressful work environment, and a high churn rate among employees. (ex: 15 of the 17 people in my training class were gone within 10 months.)

Explore other reviews about Frontier

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

I can’t think of anything

avatar
Frontier Response
1mo
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier.
5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work 10/10 recommend

Cons

Verizon bought the company. Let everyone go a couple months after buying us out.

avatar
Frontier Response
1w
We’re always striving to create a positive environment where our employees can succeed. We’re thrilled you’ve found a positive space at Frontier. Thank you for taking the time to share your experience!
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