Growing the Dublin Office - Customer Happiness Agent GoFundMe Employee Review

5.0
Mar 20, 2017
Recommend
CEO approval
Business Outlook

Pros

This is a really exciting time to join the GoFundMe office in Dublin as we grow the companies EMEA HQ here. While the primary focus in this role is on helping customers via email, there are lots of ways to get involved with what you're interested in and growing the Dublin team. There's lots of flexibility, and most of all, room to grow and progress in this office! Besides that, we're a super fun office, with young and bubbly colleagues. We go on team outings all the time, and there's always somehing happening. Overall the company's values and aspirations are unqique and you really feel like you're part of something meaningful. The company goals are very transparent, and it feels like everyone is working towards the same common goal. The benefits are emmense, and we're truly spoilt. Health, Dental, Pension, Wellness, Massages, Lunch, Snacks, Team Outings, Work Events, Training in San Diego, Paid Sick Leave, Swag....anything you could wish for really.

Cons

Weekend, and some evening work, depending on the shifts you're scheduled for. But the shift rotation happens fairly, and you get plenty of notice for your work schedule (1-1.5 months in advance).

Explore other reviews about GoFundMe

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

- Lots of opportunities to learn and grow - Getting to use my skills towards efforts that help everyday people - Leadership is very receptive to engineering, and ensuring that we have a good work/life balance - Grassroots AI adoption, allowing teams to explore and prove out new workflows based on our pain points. This enables teams to learn the how and why around using these tools, and gives an opportunity to share those learnings with other teams - Empathetic and evidence-based AI adoption, with a healthy dose of skepticism to ensure we're making the right choices - The amount of extremely smart and skilled people spread across teams means that there's always something I can learn from just about any interaction

Cons

- The downside of grassroots AI adoption is that some teams leverage the tool differently than others, or different stacks entirely - With the number of initiatives executed in parallel, it can be easy to get lost in the work

1
2.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is good and product is for Social Good

Cons

There is little hope that our stock options will have value soon. Leadership often prioritized alignment over independent judgment, and despite major hires and restructuring, the company has struggled to deliver products with meaningful impact or market traction. Feedback largely flowed top-down, with dissent poorly received and limited room to challenge decisions. While some leaders projected openness, there was often a noticeable gap between image and reality, with culture seeming more focused on hierarchy and appearances than execution and results.

4
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