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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great people and sense of community" (in 21 reviews)
- "They know that people are an investment and work to provide great benefits." (in 21 reviews)
- "everyone I met were friendly" (in 9 reviews)
- "Amazing team, culture, mission, work/life balance, and exec team." (in 8 reviews)
- "Strong culture." (in 7 reviews)
- "most employees face severe burnout but it never gets addressed by management;" (in 5 reviews)
- "Upper management isn't effective and they have a really tough time admitting failures to grow from." (in 4 reviews)
- "There is blatant favoritism and a culture of toxic positivity." (in 3 reviews)
- "Poor leadership and management from C" (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of GoFundMe and is not affected by filters.
- 5.0Aug 15, 2023Senior Software EngineerFormer EmployeeRedwood City, CA
* great and kind people, work with a purpose to help people * youth and energetic * nice perks
* limited exit strategies for your stock options
- 4.0Nov 3, 2023Senior Risk AnalystCurrent Employee, more than 5 yearsSan Diego, CA
Working towards great causes with good pay and a clear career path
C suite management turnover is high which isn't always a good look
- 2.0Sep 22, 2023Anonymous EmployeeFormer Employee, more than 3 years
If this is your first job, the pay and the benefits will seem great. You might also make a couple friends. Dogs are sometimes allowed in the office (you have to go to the office).
Much lower than industry standard pay and benefits. Horribly mismanaged. Like it's run by highschoolers, but not the ones heading to the ivy leagues. Complete with petty highschool nonsense. All facade and no follow through.3
- 4.0Jul 24, 2023Customer Care RepresentativeFormer Employee, more than 5 yearsSan Diego, CA
perks, people, pay, remote, stocks. Office overlooking the padres stadium. In a customer service role, you feel the value of your existence not by the company, but by the people you serve. They really need you and that makes it fulfilling work.
Oh god. As you can imagine, pairing a mission of "helping people who are experiencing hard times" with the pressure of a venture capitalist firm hell bent on making tons of money to make massive profits does not bode well. Lots of ethical implications, and as an employee it often felt like I was constantly watching a car crash. Remember the Trump Wall Campaign that almost every employee was against and asked them to take it down because it blatantly didn't fit our terms, but ya'll kept it up anyways because well..20 million and bad publicity. I get it, but..damn that was rough. Psychological damage from reading anecdotes of tragedies. For example..expect to personally speak to the parents of children shot at the next school shooting. You'll start to feel numb to the tragedies. Metrics focused work. I'm all for using data to guide decisions, but don't use data as an excuse to be bad managers. there are forms of value people can provide that fall outside whatever data model your team has built, and GoFundMe often failed to capture or care for that talent. It was exacerbating at times.12
- 4.0Oct 11, 2023Trust & Safety Specialist IIFormer Employee, more than 1 yearSan Diego, CA
Interesting content to work on and great pay. Good hours. Great team.
Content was very intense and can cause mental health decline.1
- 3.0Sep 13, 2023Account ManagerCurrent EmployeeSan Diego, CA
- benefits - autonomy - people - pay - great customers
- unclear expectations - pay disparities - lack of room for growth - expected to "wear all of the hats" which stretches employees too thin and makes them into generalists - lack of work life balance
- 5.0Feb 22, 2023Anonymous EmployeeCurrent Employee, more than 1 year
Amazing coworkers. Everyone here cares a lot. We get some of the perks of helping others like a nonprofit would, and some of the perks of compensation and benefits like working for a tech company. A lot of people have moved within the company, so career trajectories have historically been positive. Where we don't get the same salaries as some (otherwise awful to work for) tech giants, we do get unlimited PTO, good parental leave, and some other thoughtful benefits, plus the reality that we literally make people's lives better.
Balancing "helping others" with running a for-profit business can be tricky. It isn't always completely obvious what the "right" thing is when altruism and business have to compromise. Also, our business is often tied to crises in the world, which can be stressful when there are constantly new crises popping up, often happening at the same time (natural disasters, shootings, a pandemic, etc), all around the clock.2
GoFundMe Reviews FAQs
GoFundMe has an overall rating of 4.2 out of 5, based on over 150 reviews left anonymously by employees. 86% of employees would recommend working at GoFundMe to a friend and 53% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
86% of GoFundMe employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated GoFundMe 3.9 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.