poor standards - Call Center Agent GoGen Employee Review

the pros are the very high pay and occasional good supervisors. At the dalston gogen you have a few really good ones, Tom is the best you can ever get! Glen is also good and blair isn't too bad. Also the colleagues always have a chat with you so its a nice environment to work in. its VERY flexible after you pass probation, you can work up to 1 shift a month!

the building is not the best. Also there is no shield between each computer like you would imagine in normal call centres so its a bit embarrassing if the person sitting next to you see's your results if you're doing badly. Its almost impossible to be kept on after probation period, i consider myself lucky to be kept on. Everyone i started with got let off. Make sure your percentage is always good even though they will tell you to get loads of contacts, its the percentage that they will look at when they are assessing you.

I worked with the company while I was a student and it was a great place to be! The hours were flexible, the money was superb and I got the opportunity to learn about a lot of great charities. The supervisors were really helpful with their coaching and advice and although there were targets to be met, these were targets given by the charities so it felt good to be under pressure for good causes. I really loved the fact I could go straight from campus to the call centre due to the smart/casual dress code and if I had too much reading to do for my course I could swap a shift. The weekly pay was really handy too!

I was with the company for over three years and don't have any complaints! Plus the clients like the fact that the offices aren't too posh! I guess one can't win with that sort of thing.