No Vision, Lack of people management across teams. Founder is super cool - Customer Sucess Manager GoKwik Employee Review

well the only pro is Person who leads Ops is level headed and down to earth.. understands certain things.. There are no other pros from organisations standpoint ohh yes except for timely salary.. which has also got delayed at times by couple of days.. but will discount that

Tons of things where do we even start - Founder group is busy siphoning off the money, Because every year appraisal comes they do nasty things..so that they’ll give poor appraisals in lieu of that.. - HR team, well let’s not even talk about them.. they are bunch of jokers .. specially people who lead the functions like HRBP and Talent Acquisition.. they are sitting and getting salaries for not doing a single paisa work… all they would do is shout on top of their voice in offices or act as spy and do information exchange from here to there.. founder has turned blind and deaf towards HR Functions.. inspite of such pathetic culture … HR team is never impacted or questioned.. across my experience haven’t seen such a bad HR team.. they should just remove Human from their names.. because they clearly aren’t human.. - AI is their new scapegoat.. blame everything on AI.. - Engineering culture used to be good.. but now that’s decline.. - they used to have good engineer culture till 2024..but it has just declined post that..

The company had real potential, good product, a hardworking ground-level team, and a business model worth believing in. I genuinely gave everything I had here, working beyond hours, handling queries around the clock, never turning down a task. That dedication existed across the team, and it deserves to be acknowledged.

I was part of a sudden mass layoff here, and what I witnessed leading up to it  and during it  is something people considering this company deserve to know. The HR function, which should be the backbone of any people-first organization, has become its biggest liability. A bloated HR team with multiple HRBPs, a large TA function, and several others;  and yet the output in terms of fair, ethical people practices is close to zero. The structural problem is this: the CHRO is not actually running HR. Real decision-making has quietly shifted to one individual, an HRBP lead, who effectively calls the shots and communicates decisions upward for endorsement. The CHRO simply follows. When the most senior HR voice in the room isn’t the one setting direction, the entire function loses accountability. The double standards are impossible to overlook. Certain people within the HR team can adjust their own attendance records, take extended bereavement leaves without question, and face zero scrutiny; while the same flexibility is flatly denied to others, with salary deductions enforced without exception. When the people managing the policies are also the ones exempt from them, it stops being a grey area. It becomes a clear conflict of interest. There’s also a senior HR individual who was reportedly part of layoffs at his previous organisation, yet here he draws a heavy salary, contributes little of visible substance, speaks rudely to people, and carries himself as though he’s the most informed person. That kind of leadership, loud, dismissive, and unaccountable sets the tone for everything below it. And then came the day I was let go. No prior communication. No notice. No conversation. A group of us, people who had worked nights, managed merchant’s crises, delivered results, and never said no to anything, were out in a single day. It wasn’t restructuring with empathy. It was bulk firing executed without an ounce of dignity or respect for the time we had given. What stings the most is knowing that many of us, and others before us, had written directly to the founders raising these concerns. It went nowhere. Either those voices never reached the top, or they were filtered out somewhere along the way — which says something in itself. Meanwhile, the same HR team that orchestrated this remains untouched. That’s the part that’s hardest to make peace with.