Overall great. - Customer Service Representative GoTo Employee Review

5.0
Oct 31, 2019
Recommend
CEO approval
Business Outlook

Pros

Lots of events/swag/food. Had a spin room or two. Great culture.

Cons

Some ambiguity from management to employees. Not always sure what the long-term plans were, or why we changed products, etc. Some information regarding contract end dates were unclear.

avatar
GoTo Response
6y
Thanks for your 5-star review, we’re glad to have you on the LogMeIn team! We do our best to keep to keep our employees informed of business strategy and product updates through All Hands and other town hall meetings, but please reach out to your leaders if you have direct questions…we encourage engaging fearlessly! Thanks for the feedback on providing more information and context on decisions; that is something we are continually working on.

Explore other reviews about GoTo

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
3mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

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