GoTo reviews

3.8

61% would recommend to a friend

(1,407 total reviews)
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Rich Veldran

52% approve of CEO

44% positive business outlook

GoTo has an employee rating of 3.8 out of 5 stars, based on 1,407 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GoTo employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Jan 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Not bankrupt yet. Based on the immediate manager, possible to get flexible hours.

Cons

Very political. Below average pay. Directionless. Every new upper management type has the same 'great new idea'. Which was tried and rejected many times before. Upper management makes stupid decisions and then forces employees to fix things. The latest scam is the 'Unified messaging'. Acquired Jive that sells Asterisk PBX that was obsolete all the way back in '97. There are more Directors and VPs than worker bees! Lost count on how many reorgs there were since the GetGo merger. Speaking of which, the merger - the tricky way to enrich the shareholders and upper management. Tone-deaf management. Sending useless employee surveys and doing nothing in response, except more surveys. Atrocious employee engagement. Plastered huge posters with the 'company values' all over the place. With zero intention of following them. Too risk-averse. Mostly yes-men (and women). Mortal fear of 'what the others will say'. Laid off entire customer support team in Goleta to offshore to contractors in Costa Rica. Following the 'low cost development centers' BS idea. Product managers, especially at the upper level are incredibly clueless. Protecting local turfs instead of thinking of customers. Investing in useless products nobody wants or needs. Latest 'gift' for the new year - a switch to the 'unlimited PTO' policy. With one week notice. As a result, the accrued PTO is forfeit. Nice. Stealing from employees. Untrustworthy, greedy, feckless, cheap bastards. The only goal is to enrich the top management. The only thing that is done well - Bill Wagner talking in platitudes. I guess mst CEO psychos have to learn to do that.

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GoTo Response
7y
We appreciate your feedback of LogMeIn. It’s unfortunate to hear your thoughts on management styles and lack of engagement. We’re excited about the opportunities that come from our expansion into the UCC space and believe this provides LogMeIn a unique opportunity to unite best-in-class products and transform the way our customers communicate and collaborate with each other. However, our strategy and leadership are not for everyone and we understand that employees have choices.
1.0
Feb 28, 2019
Recommend
CEO approval
Business Outlook

Pros

The office is nice, but no one uses it, everyone is still at their desks like any other stuffy office.

Cons

The company is one of the top places to work and I can't figure out why. The office is nice, the perks are cool. The management is really tough and ruins it. The pressure from top down causes constant feeling of putting out fires or making sure you're not in trouble. I've worked in large corporate firms and super small startups, but never have I experienced a workplace that doesn't handle mistakes well. All my other companies, if you make a mistake (which we all do), it's always fixable and you learn from it and there's no feeling of throwing you under the bus. Here, management doesn't take no for an answer and doesn't accept any errors or lack of explanation. If you don't know the answer to something in a meeting, you can't just say "let me look into it", they actually just remove you from the meeting. Management sets up meetings well past 5pm and set unrealistic deadlines or expectations. It's like investment banking pressure without the pay. The worst is seeing the CEO during all hands saying that basically if you don't want to be here, you can leave because there's plenty of other intelligent, capable candidates in the Boston area to replace you. He certainly didn't stress trying to find you the right role or more responsibility or promoting your professional growth. Logmein just completed a layoff this year too. Several people I've heard have talked to HR about the environment but I've seen little done. The annual team surveys was appallingly low for a lot of teams - mostly low in the "do you trust management" category. Nothing was done to address it. A lot of people seem to just deal with it here, but I think there's so many better companies in the area that treat their employees with more respect.

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GoTo Response
7y
Thank you for sharing your feedback, it’s concerning to hear about your challenges with your management. The survey you referenced indicated most of the employees at LogMeIn had significant trust in their direct manager, there was definitely feedback that people want to improve the trust in senior leadership and we are working on various ways to get better in that area. We shared those ideas and actions out with the Company last week via InFocus. Our goal is to ensure everyone has a positive relationship with their manager and is being given realistic and achievable work. One of our core values is about learning from mistakes, so it is tough to hear that not all of our managers are living that value. I would encourage you to reach out to your HR business partner (or please reach out to me directly) concerning your feedback and the challenges you are facing. I would like to work with you to make things better and can assist by working with your management chain to coach on ideas to improve things. You can share your feedback anonymously with me and my team can put a plan together to drive some positive change. Thanks, Jo Deal, CHRO.
2.0
Jan 7, 2019

Run for the hills

Recommend
CEO approval
Business Outlook

Pros

It used to be a really good company and there's still some people that still remember those good ol' days. Constantly changing with the latest tech. multi billion dollar company, has money to burn

Cons

If this company is acquiring yours, update your resume ASAP. The job market in your area is going to be sparse soon. corporate greed defined lots of middle management Company in growing fast but kept their small "business" minded leadership. CEO made 10million last year, thats wasnt enough so they took away our PTO benefit. Constant change, dont get invested in a project you worked in for the last 3-4 months, were pivoting! again.... Multi billion dollar company, will burn your money. Got an awesome coworker; hes prolly leaving for Tinder.

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GoTo Response
7y
Thank you for your review. It is good to hear you’ve enjoyed working with many of your long-term colleagues. We definitely have a company that moves “at the speed of SaaS” which can often feel like constant change, and may not be optimal for everyone. We have grown a lot as a company while you have been here, and continue to offer amazing perks and benefits to all of our global employees.
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Glassdoor has 1,593 GoTo reviews submitted anonymously by GoTo employees. Read employee reviews and ratings on Glassdoor to decide if GoTo is right for you.