Great Office Family, terrible upper management - IT Service Desk Technician II GoTo Employee Review

3.0
Feb 19, 2021
Recommend
CEO approval
Business Outlook

Pros

Office family had your back and wanted nothing but to see you do well. Excellent office atmosphere Excellent on-site benefits Great team to work with all around

Cons

Business, business, business... It was never about building a strong and proper application to grow from, it was about the bottom dollar. We literally had the dev that created Asteroids work for us and yet they moved on. They didn't stick with the stellar team that would help them diagnose the language they wrote. They are about acquisition, conversion, and may be a little optimization. Upper management isn't about making a product that is as stable as it can be, they are about working with it enough so they can move on to the next thing.

Explore other reviews about GoTo

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

avatar
GoTo Response
4mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
1.0
Jun 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote and unfortunately that is it

Cons

Sales org is in disarray, constant changes to quota, replaced all of inbound with reps in Guatemala, very low and inconsistent lead flow. Maybe 25% of reps will hit quota month over month

1
avatar
GoTo Response
1w
Hello - We're always looking for ways to improve the employee experience, and voices like yours help shape that. We'd encourage you to connect through internal channels so we can better understand your experience. Thank you for your feedback and for your 3 years with GoTo.
See reviews by: Helpful|Rating|Date|All