Gymboree - Everything You Need To Know About Gymboree: Former Sales Lead Tells All | Glassdoor
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There are newer employer reviews for Gymboree

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Helpful (3)

"Everything You Need To Know About Gymboree: Former Sales Lead Tells All"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Lead in Los Angeles, CA
Former Employee - Sales Lead in Los Angeles, CA
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Gymboree part-time (More than 3 years)

Pros

Growth opportunity:
Opportunity to grow within the company, move up to higher positions then be able to list those positions on your resume for future jobs. No one stays around long, if you hang in there they promote you out of desperation, even if you aren't qualified or talented. This is the only reason I gave it an extra star.

Job Security:
Another plus is you can't get fired unless they discover you're stealing in some way. You can be completely horrible at your job and stay employed. They will cut your hours but they wont legally fire you because they want to avoid any possible legal issues.

Training:
You will learn a lot in this company that you can take elsewhere. Not from training (since there are no hours to actually train anyone) but from doing. If you can make it here, you can make it anywhere.

Cons

Restrictions:
You work by yourself all day, which means you're not allowed to leave the sales floor to use the restroom. The company doesn't tell you that you're not allowed to use the restroom for legal reasons, but they tell you that you can't leave the sales floor. Well, if you're working alone (which is what a usual day shift as a Sales Lead is like) then you can't use the restroom because you can't leave the sales floor. That means saving your bathroom needs anywhere from 3-8 hours. How they legally get away with this, I have no idea.

Hours & Pay:
Hours aren't horrible for a part time job (18-30hrs a week), but if you're looking for a full time job because you want to support yourself/family, this isn't the place for you. The store manager doesn't even get 40hrs a week. The pay for any management position is 30%-40% lower than what they pay anywhere else for the same position. A Sales Lead makes anywhere from $8 - $11, Assistant manager makes anywhere from $9 - $13, and the store manager makes around 35k-45k a year.

Loss Prevention, Sales & Customer Service:
The company prides itself off of "legendary customer service" but it is impossible to give great service. First off, you're not only a sales person, you're store security. While working alone, with a room full of several customers, there is no way you can ring up everyone, walk away from the register to help everyone else with their questions, and follow around shoplifters to prevent them from snatching products out of your store. Physically it is impossible, and laughable to expect anyone to be able to do all these things at the same time. Plus, while doing these things, you're usually expected to do "replen," which is what they call putting new items from the stockroom out onto the floor. On top of all those things you should magically be able to do all at once, you have to constantly worry about secret shoppers, who the company sends to stores. They pretend to be shoppers and rate you on how well you do all those things without you knowing it. If you get a horrible score they will treat you horribly for it.

New inventory:
Every other week, or twice a month, the stores usually receive a "new line," which is the newest collection of clothing by the company (it's usually recycled styles from previous years but customers are too stupid to notice). Usually, 30-200 boxes are received for every store. They give you almost no hours other than your usual hours to process this. This creates stress beyond anything I have ever seen at a retail position. This will be a nightmare.

I was successful at my job, but it nearly killed me. I left because the pay for the amount of work wasn't worth it.

Advice to Management

I know most of you have no control over any of the flaws of this company. It all comes down from corporate who sit in their offices and think they know it all without working a day in the store. Plus, most of you are here because there is nowhere else that will take you. Good luck with your life.

Other Employee Reviews for Gymboree

  1. Helpful (5)

    "Do Not Even Think About Working Here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at Gymboree full-time (Less than a year)

    Pros

    The relationships formed with the customer, the pleasure of making them happy with their purchases and watching the children grow up.

    Cons

    This could possibly be the most poorly run, disrespectful, out-of-touch-with-reality company that I have ever worked for. Stores are expected to run on about 120 hr/week and provide "legendary" service. Most times, this is single coverage, where you are expected to deal with reams of repetitive paper work, tasks and service the customer all at the same time while you are alone. It is no wonder that the list of "target" or high theft stores is pages long. Did I mention the POS systems that are prehistoric and make the poor customer wait forever? Or the policy that only 1 register operates until the line grows longer than 5 people? Just think what that customer's survey will sound like. The expectation is that anything under a 90% on these surveys is failing. Yet, the company sets us up to fail and wonders why the service survey scores are so low?
    The DM is in over her head and thinks she knows everything. She is quite good at spouting policy and procedure and writing you up for every little thing that you do not accomplish from the list of endless expectations. There are no gray areas and if you cross the line you incur the wrath and get written up. Yet, the favorites move up the ladder, leaving a mess behind them that their replacement is held accountable for. The company talks about "values", but they do not value anything except the almighty dollar. I have never been talked to in such a condescening manner. They need to stop treating people like they are stupid. Try to have a weekend off, or take a vacation. Requests are often refused, even when requested months in advance. They even dictate which days of the week you can or cannot take off. Off course, none of this is truthfully conveyed during the hiring process and is chalked up to "the needs of the business" if you dare to question.
    The quality of employees and their loyalty to the job if the worst I have seen anywhere. You get what you pay for and Gymboree pays nothing. Nor do they think twice about demoting you if payroll dictates the need. Why would an employee want to provide open availability for 20hrs/wk?
    Why would anyone want to work for Gymboree except to have a paycheck while the look for something else!

    Advice to Management

    You need to get out into the stores unannounced and see what reality is - not go when managers have been forced to spend countless uncompensated hours cleaning up what is the usual mess so that their superiors look good. You need to reevaluate costs so that more payroll can be allocated to provide the level of service you demand. And lastly, you need develop a plan to liquidate all of the inventory sitting in back rooms - losing value and crippling productivity. This is perhaps the worst business move ever - maybe an online clearance - think of the money you would make instead of letting it sit boxed up like trash for years losing value.
    Lastly, you need to start treating the employees you have in the stores with respect and make them want to work there.


  2. "Fun and hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Reno, NV
    Current Employee - Assistant Manager in Reno, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Gymboree part-time (More than a year)

    Pros

    The job is a lot of fun. There is always something new coming out so there is always something to do. You can have a lot of fun with the customers too. It's a great part time job.

    Cons

    The worst part is the hours. Managers are alone in the store for up to five hours at a time. You rarely have double coverage which makes it hard to get all the tasks done. Upper management expects you to do a lot of tasking while providing personalized customer service and being alone in the store. New lines of clothing come out frequently and you do feel like you're playing catch up a lot. The backrooms are often small and you have to be super organized or they become a mess very quickly. The associates don't get a lot of hours, so there's quite a bit of turnover.

    Advice to Management

    Give us more hours. Spend the payroll needed to get done all the tasks that have to get done and provide the level of service expected. With more payroll the customers will get better service and there would be less product loss due to external theft.

There are newer employer reviews for Gymboree
There are newer employer reviews for Gymboree

See Most Recent

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