Not a positive environment - Customer Care Representative HDIS Employee Review

Job is more stressful than it needs to be because of subjective grading on phone calls. Required to report mistakes made by co-workers, which may cause them to lose their bonus. Pay is so low you really need the bonus to help make the wage tolerable. Not allowed to speak freely; must maintain a false attitude of satisfaction and happiness or they will fire you.Overall it is a pretty creepy place to work. Also; flat out lied to about bonus amounts; was told average was $600 a month, probably more like $25 if that. Difficult to get time off.