Pros
HSBC offers a great benefit package with several choices on medical insurance / drug coverage. Tuition reimbursment is also offered. The work is interesting and keeps me thinking and learning. There is opportunity for posting into different positions in order to keep on learning and growing. There are recognition programs in place which help to stimulate that competive spirit. Training for the entry level positions such as collections, credit and Customer Care have evolved over time to be best in class.
Cons
Income growth is limited by a rather stingy pay for performance policy. There is a curve grading system in place for yearly reviews. This works well for large departments such as Collections, Care. Not so good for smaller groups which are lumped in with larger areas who do not do comparable work. For some no matter how well you perform your rating will not exceed average. Staff reductions when they have happened have not been handled in the best possible way.