Not what it was! - Deputy Manager Halfords Employee Review

Incredibly short staffed and getting worse due to project falcon, a scheme that basically takes experts in their field and makes them a jack of all trades and master of none. There used to be a time where the company regarded colleagues, customers and profit equally, but over the last 12 months at least it’s all about profit and less a about what is right for customers. Outsourcing of customer service to faceless script readers thousands of miles from a Halfords store, causes frustration for customers, incorrect information and increased workload of colleagues because of having to deal with problem’s created by central services (India or South Africa outsourced customer service call centres) Store management constantly on beck and call of numerous WhatsApp groups, never able to escape work on “days off” or even holidays. No work life balance.