Review from a former employee - Anonymous employee Helpling Employee Review

2.0
Nov 6, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You receive your new jobs on your phone and email, where you accept or decline it.

Cons

Repeat clean fee: Each first clean with any new customer is paid £2 for 2 hours. That's because Helpling takes a £15 fee from your pay for giving you the comfort of having a weekly customer. Unfortunately if the customer cancels the future bookings due to quality issues, you're not refunded the £15 repeat fee. Even if you believe you did a good job and you should be refunded, there is no chance to see the £15 back. You're not refunded in Any case if the bookings are cancelled after the 3rd cleaning. If you'll receive more " repeat cleanings" than "one-offs" - repeat cleanings are cheaper for customers - you could experience this fallacy. There is a lot of hidden stress: - It can happen that your customer cancels your cleaning and you find out it at the customer's door (you're refunded £10 if you inform the Company); - The address may not correspond to the spot signed on the maps of the App that you use to accept the job; - You may not be told to bring the cleaning equipment (and find it at the place of the cleaning). When you're told in advance to bring your material, the money you're given could be not enough for all the products. You may spend lot of time calling or emailing your customers and Helpling for these issues. Despite all this, for a one-off cleaning Helpling pays you half the price your customer pays.

Explore other reviews about Helpling

3.0
Mar 29, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Like to work here because it's exciting always something new

Cons

Just having to travel so much

1
2.0
Sep 28, 2025
Recommend
CEO approval
Business Outlook

Pros

-flexible hours -lots of clients

Cons

-No benefits of being an employee (health insurance etc...) but same expectations (you represent helping and will be punished if you mess up) -Can lose work suddenly with no notice -Helpling raises their middleman rate without telling clients so either you take a pay cut or "raise" your prices to match.

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